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Services at Madrid Barajas Airport

At Adolfo Suárez Madrid-Barajas Airport there are shops, duty free shops, restaurantes, cafés, VIP lounges, pharmacies, groceries etc… Some of the products you can find at Madrid Airport are national and some are international. Luxurious products are also available.

Other services:
- ATM’s and Currency Exchange
- Petrol Station
- Kindergarden
- Photocopies and Printing documents
- Public telephones
- Medical Services
- Phone cards
- Credentials
- Press office
- Register office
- Free WiFi (unlimited)
- Smoking areas
- Internet
- Mobile Phone rental
- Fax

Within Madrid Airport you can find the following bank’s and ATMs:
- Bankia
- Banco Popular
- BBVA
- Euronet
- Santander

And the following lost luggage companies:
- American Airlines
- Delta Air lines
- Easyjet (Menzies)
- Groundforce
- Iberia
- Ryanair
- United Airlines
- Vueling
- WFS

 

Lost & found

In case of losing any item within Madrid Airport Terminals, passengers should get to the Lost & Found offices:

Location:

Terminal 1: Arrivals hall (level 0): From 07:00 am to 10:00 pm.

Contact: +34 913 936 119 

Terminal 4: Arrivals hall (level 0): From 07:00 am to 10:00 pm.

Contact: +34 917 466 439 

Email: mad.seg.objetosperdidos@aena.es 


Air rooms

At Terminal 4 of Madrid Airport, floor -1, there are 22 air rooms, which are functional rooms, a kind of temporary hotel rooms where you can spend a few hours in and rest a bit. At Air rooms you have the following services included:

- Bathrobe, slippers and shower kit
- National and international newspapers and magazines
- Minibar and 24-hour catering service
- Area with computers, Internet and WiFi
- Lounge area with sofas and TV

Additional services
- Meet & Assist and fast track services
- Luggage transport
- ESTA visa (for travelling to the USA)
- Concierge
- Tax-free
- Business corner: telephone, fax, courier, photocopies, etc.
- Parking
- Telephone: +34 913 276 015

email: infomad@premium-traveller.com
Web: http://www.premium-traveller.com/

Prayer rooms

Within Madrid Airport there are several spaces for praying:
- “Nuestra Señora de Guadalupe” Chapel: located at Terminal 1, floor 2. It is a public space opened from 06:00 to 22:30.
- “Nuestra Señora de Loreto” Chapel: located at Terminal 2, floor 1. It is a public space opened from 06:00 to 22:30.
- Chapel of Santiago: located at Terminal 4, floor 4. It is a departures public space opened Tuesdays and Fridays at 11:00.
- Mosques: there is one mosque at the Terminal 1, floor 2 and another at the Terminal 4, floor 2 (departures).
- Multi-confessional chapels: there are two spaces for oratory, one at Terminal 4, floor 2 (departures) and another at Terminal 1, floor 2. Opened from 06:00 to 22:30.

Meeting rooms

There are 7 meeting rooms at the Madrid Airport:
- “Auditorio”: at Terminal 2 with capacity for 110 people.
- “Autogiro I and II”: at Terminal 2 with capacity from 25 to 50 people
- “Goya”: at Terminal 2 with capacity from 80 to 110 people
- “Manzanares”: at Terminal 2 with capacity for 14 people
- “Turmalina”: at Terminal 1 with capacity for 20 to 50 people
- “Press room”: at Terminal 4 with capacity for 110 people

 

Smoking areas

Please note that smoking is only allowed in the VIP Lounge at Terminal 1.

It is completely forbidden to smoke at the terminals of Madrid Airport.

 

VIP lounges

Madrid Airport counts with various VIP lounges for the passengers who are waiting for their flight. In these private lounges you can enjoy of private catering services, newspapers and information upon request. If VIP lounges belong to AENA the passenger should bring any bonus card such as Priority Pass, Nice Lounge, Lounge Pass, The Club Card, etc. Concretely, the VIP lounges offered in Madrid Airport are the following:


- Neptuno: At the floor 2 of Terminal 4S, it is a room just for non-Schengen flights
- Plaza Mayor: In the floor 1 of the Terminal 4 it is a room for Schengen flights
- Cibeles: Located at the floor 2 of the Terminal 1, is a room reserved for Non-Schengen flights and it is open 24/7.
- Puerta de Alcalá: At the floor 0 of the Terminal 2, this room is reserved for domestic and Schengen flights.
- Puerta del Sol: Located at the floor 2 of the Terminal 3, this rom offers private space for domestic and Schengen flighs.
- Premium lounge: At the Terminal 4, first level, includes VIP services such as checking in luggage, escort to the runway, private security checkpoint and baggage reclaim.

Family Facilities

There is a playground for children in Terminal 2 and nursery room in Terminals 2 and 4. There are always staff and there is an area to change nappies, bath your children, heat food etc. There is also an unaccompanied children’s lounge in Terminal 4.