Madrid Airport Services and Facilities (MAD)

Adolfo Suárez Madrid–Barajas Airport (MAD) offers a wide variety of services designed to make passengers’ journeys smoother and more comfortable. Whether you are departing, arriving or in transit, the airport provides connectivity services, medical assistance, passenger lounges, family facilities and many other amenities across its terminals.

Below you can find a complete guide to the main services and facilities available at Madrid Airport.

Free Wi-Fi and Internet Services at Madrid Airport

Passengers can access free Wi-Fi throughout all terminals of Madrid Barajas Airport.

Network name: AIRPORT FREE WIFI AENA

The service is available in waiting areas, boarding gates, restaurants, lounges and other public spaces.

Additional communication services available at the airport include:

Internet terminals
Public telephones
Phone cards
Mobile phone rental
Fax services
Printing and photocopy facilities

Lost and Found at Madrid Airport

If you lose an item within the terminals, you should contact the Lost & Found offices.

Terminal 1 Lost & Found

Location: Arrivals Hall (Level 0)
Opening hours: 07:00 – 22:00
Phone: +34 913 936 119

Terminal 4 Lost & Found

Location: Arrivals Hall (Level 0)
Opening hours: 07:00 – 22:00
Phone: +34 917 466 439

Email: mad.seg.objetosperdidos@aena.es

Report the lost item as soon as possible after noticing it.
Include your flight number, terminal and location where you may have lost it.
Many items are returned within a few days if properly reported.

Rest Areas and Air Rooms at Madrid Airport

Passengers with long layovers can rest at the Air Rooms located in Terminal 4 (Floor -1).

These facilities function as short-stay airport hotel rooms that can be booked for a few hours or overnight.

Services include:

Private rooms
Showers
Lounge area with sofas
Television
Minibar
Catering services
Workspaces

Contact: infomad@premium-traveller.com

Air Rooms are ideal for long connections or overnight layovers.
If rooms are full, some VIP lounges also offer showers and quiet seating areas.
Terminal 4 also has comfortable seating areas near many gates.

Medical Services and Emergency Assistance

Medical services are available 24 hours a day at Madrid Airport.

Locations:

Terminal 2 – Level 0
Terminal 4 – Level 0

Additional safety services include:

Defibrillators throughout terminals
First-aid assistance
Emergency medical response teams

If you need urgent help, contact airport staff or information desks immediately.
Defibrillators are located in many public areas and are clearly signposted.

Prayer Rooms and Religious Facilities

Madrid Airport offers several spaces for prayer and reflection.

Catholic Chapels

Nuestra Señora de Guadalupe Chapel

Terminal 1 – Floor 2
Opening hours: 06:00 – 22:30

Nuestra Señora de Loreto Chapel

Terminal 2 – Floor 1
Opening hours: 06:00 – 22:30

Chapel of Santiago

Terminal 4 – Floor 4 (Departures area)
Mass: Tuesdays and Fridays at 11:00

Mosques

Terminal 1 – Floor 2
Terminal 4 – Floor 2 (Departures)

Multi-Confessional Prayer Rooms

Terminal 1 – Floor 2
Terminal 4 – Floor 2
Opening hours: 06:00 – 22:30

Family Services at Madrid Airport

Madrid Airport provides facilities to make traveling with children easier.

Kids play areas
Playground areas
Baby stroller rental
Family-friendly rest areas
Drinking water fountains

Terminal 4 has some of the largest family areas in the airport.
Bring refillable bottles to use the free water fountains available across terminals.

Business Services and Meeting Rooms

Madrid Airport offers meeting facilities and business spaces in several terminals.

These rooms are suitable for:

Business meetings
Conferences
Private workspaces
Small events

Many lounges also provide quiet workspaces and fast Wi-Fi for business travelers.

Meeting rooms should be booked in advance when possible.
If you need a quiet workspace, VIP lounges are often the most comfortable option.

Baggage Services at Madrid Airport

Luggage Storage

Secure luggage storage services are available for passengers who wish to leave their baggage at the airport.

This service is especially useful for:

Long layovers
Short visits to Madrid
Early arrivals before hotel check-in

Baggage Wrapping

Protective luggage wrapping machines are located in departure halls to protect suitcases from damage or tampering.

-Luggage storage is useful if you want to visit Madrid during a long layover.
-Wrapping luggage is recommended for fragile or valuable baggage.

Passenger Services and Airport Facilities

Financial Services

ATMs
Currency exchange offices
VAT refund offices

Information Services

Airport information desks
Airline information points
Tourist information counters

Additional Facilities

Post office
Public telephones
Press office
Credential services
Register office
Water fountains

-Information desks are located in arrivals and departures halls of every terminal.
-Tourist information counters can help with transportation and city attractions.

Smoking Areas at Madrid Airport

Smoking is not allowed inside the airport terminals.

The only smoking areas available are located inside certain VIP lounges, including those in Terminal 1.

Tips for smokers

Plan smoking breaks before entering the terminal or security area.
Some lounges provide designated smoking rooms.

VIP Lounges at Madrid Airport

Madrid Barajas Airport offers several VIP lounges providing premium services for eligible passengers or those purchasing access.

Terminal 1

Sala VIP Cibeles

Snacks and drinks
Showers
Wi-Fi
TV
Children’s area
Internet terminals

Terminal 2

Sala VIP Puerta de Alcalá

Snacks and drinks
Showers
Spirits and beverages
TV
Children’s area
Internet terminals

Terminal 3

Sala VIP Puerta del Sol

Snacks and drinks
Showers
Wi-Fi
TV
Internet terminals
Printers and copiers

Terminal 4

Premium Lounge (07:00 – 23:00)

Premium food
Drinks and snacks
Wi-Fi
Showers
Internet terminals
Telephones

Premium Traveller Arrivals Lounge (Iberia VIP Arrivals Lounge) (06:00 – 23:00)

Premium food
Drinks and snacks
Showers
Wi-Fi
Newspapers and magazines

Sala VIP Plaza Mayor

Snacks and drinks
Showers
Wi-Fi

Iberia Dalí Lounge

Food and drinks
Wi-Fi
Showers
Relaxation areas

Terminal 4S

Iberia Velázquez Lounge

Premium buffet
Drinks and snacks
Showers
Comfortable seating areas

Neptuno Lounge

Premium meals
Snacks and drinks
Wi-Fi
Showers

Tips for using airport lounges

Many lounges allow paid access even if you are flying economy.
Lounges are especially useful during long connections or flight delays.
Some credit cards and airline memberships provide free lounge access.